Returns & Refund Policy
We want you to love your PrintWave purchase. If something isn't right, here's how we handle returns and refunds.
Return Eligibility
- Items can be returned within 7 days of delivery.
- Products must be unused, in their original packaging, and in resalable condition.
- Customized, engraved, or personalized items cannot be returned unless they are defective.
How to Initiate a Return
- Contact us at info@shopprintwave.com with your order number and reason for the return.
- We will review your request and provide return instructions if approved.
- Ship the item back to the address we provide. Return shipping costs are the responsibility of the buyer unless the item is defective.
Refunds
- Refunds are processed within 5–7 business days after we receive the returned item.
- Refunds are issued to the original payment method.
- Shipping fees are non-refundable unless the return is due to our error or a defective product.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos. We will arrange a replacement or full refund at no extra cost to you.
Exchanges
We do not currently offer direct exchanges. To get a different item, please return the original and place a new order.
Contact
For return-related questions, email us at info@shopprintwave.com.
Last updated: March 2026