1. The 1-Hour Order Modification & Cancellation Window
To ensure the fastest possible delivery, PrintWave operates an automated workflow. Production begins exactly one (1) hour after payment confirmation.
Cancellation & Changes: You may modify or cancel your order for a full refund only within sixty (60) minutes of placing it and confirming payment.
The Cut-off Point: Once this 1-hour window closes, the order enters active production. Because the item is custom-made and cannot be resold to another consumer, no cancellations, modifications, or refunds are possible after production has commenced.
2. Refund & Return Policy (Customized/Bespoke Goods)
In strict accordance with Section 121 of the Federal Competition and Consumer Protection Act (FCCPA), 2018, the standard consumer right to return goods within a "cooling-off period" does not apply to goods made to the consumer's specifications or clearly personalized.
Consequently:
- No Refunds for Buyer's Remorse: We do not offer refunds if you change your mind, no longer need the item, or ordered the wrong variant after production has started.
- Customer Graphic/Text Errors: PrintWave is not responsible for errors in the final product resulting from low-resolution images submitted by the customer, spelling mistakes in text provided by the customer, or incorrect selection of product options (e.g., color, material, or apparel size). Please review your digital preview carefully before checkout.
3. Exceptions: When We Will Issue a Refund or Replacement
We take immense pride in our craftsmanship. PrintWave will absorb full responsibility, offering a free replacement (remake) or a full refund, if the issue falls under any of the following categories:
- Manufacturing Defects: The product arrives structurally damaged, broken, or non-functional before first use.
- Printing/Engraving Error: The finalized design deviates significantly from the approved order specifications (e.g., wrong design printed, severe color misalignment, or completely wrong text).
- Fulfillment Error: We sent you the wrong item, wrong size, or wrong base color compared to what is stated on your automated order receipt.
4. How to Lodge a Dispute (The 48-Hour Rule)
If your order arrives defective or incorrect, you must initiate a claim with us within 48 hours of receiving the package. You can submit a return request online or contact us directly.
The Claims Process:
- Contact Us: Reach out to us via WhatsApp support and complaint line 09157338569 or 07072690541.
- Provide Evidence: You must provide your Order Number, a clear video unboxing or high-definition photographs highlighting the specific defect/error, and a photo of the shipping label.
- Evaluation: Our quality assurance team will review the claim within 24–48 working hours.
- Resolution: If approved, a replacement will be pushed to the front of our production queue and shipped at no extra cost to you. If a replacement is impossible due to material availability, a full refund will be processed to your original payment method within 3–5 business days.
5. Exchange Policy
Because every item is bespoke and printed on demand:
- We do not offer size or color exchanges once an item has been produced.
- We highly advise checking our interactive Size Guides and Product Material Descriptions published on the website prior to finalizing your order to ensure a perfect fit.
6. Unclaimed & Failed Deliveries
For localized deliveries within Ibadan (and nationwide shipping):
- If a delivery fails due to an incorrect address provided by the customer or repeated unavailability to receive the package, the item will be returned to our holding facility.
- Because these are custom goods, they cannot be returned to general inventory. We will hold the item for a maximum of 30 days. The customer will be required to pay a re-shipping fee to have the item dispatched again.
- After 30 days, the item will be recycled or disposed of without a refund.
Contact
For policy-related questions, you may also email us at info@shopprintwave.com.
Last updated: May 2026